IN-COMPANY LANGUAGE TRAINING

Training and Coaching – language as a communication tool

  1. In-Company Language Training

In Company Language Training is convenient for the learner and enables the coach to integrate the learner’s professional environment most fully into the lesson. My many years in the field have furnished me with deep insights into a wide variety of business fields and work cultures.

Recent weekly in-company training has included:

  • English for the car part sector
    • After a company takeover I ran intensive courses for IT and logistics executives. I also trained the in-company call center.
  • English for the chemical industry
    • A major customer for many years, recent courses have involved technical English, technical  marketing, general business English and correspondence courses.
  • English for the consumer goods industry
    • With contracts almost too diverse and numerous to mention I’ll just list a few examples :-
      • Assessment center training.
      • Creating and maintaining an international corporate identity.
      • English for applications consultancy.
      • English for international procurement services.
      • English for marketing and sales.
      • English for trade marketing.
      • Hair care English.
      • How to read texts, various writing courses (report writing, business correspondence).
      • Medical English.
      • Meetings and negotiations.
      • One to one executive language coaching.
      • Regular business English classes at various CEF levels.
      • Social English.
      • The language of trends.
  • English for defense purposes
    • EAP (English for academic purposes). Weekly courses and preparation for NATO military examinations, Cambridge First Certificate and Cambridge Advanced examinations.
  • English for electronics industry
    • Weekly language courses with both technical and commercial content. Technical writing courses, report writing, contracts and purchasing English.
  • English for the energy industry
  • ESP (English for special purposes) at C1 level.
  • English for the Fashion World
    • Curriculum planning, lecturing and examining on the following B.A. courses:
      • Fashion design: describing creative ideas and processes.
      • Design management: business English for the fashion industry.
      • Fashion journalism: translating fashion and trends into written text.
  • English for the insurance industry
    • Having run regular weekly lessons with corporate insurance content, I won the contract to plan and teach four 3-day seminars a year, ranging from the CEF levels A2-C1.
  • Shadowing
    Instead of holding lessons in a meeting room, shadowing involves the trainer looking over your shoulder as you work. The demands of the workplace form the curriculum, which is then reinforced with further tips and activities. Ideal for one-to-one and departmental courses.

CUSTOMISED SEMINARS

Seminars are intensive English courses, concentrating on one field or skill. My seminars are module-based and can be adapted to fit your requirements exactly. Seminars generally last 2-3 days.

My recent seminars have included:

  • ASD-STE-100 – Simplified Technical English
    • ASD-STE-100 is a simplified technical language used by document writers in the aviation and defense industries.
      • When to use ASD STE-100.
      • Following the specifications: an outline of the contents.
      • A closer look at the specifications: explanations, examples and exercises.
      • Using the language: translation one’s own documentation (excerpts).
      • The principles of writing unambiguous technical instructions are also relevant to other industrial fields, such as engineering and electronics.
      • My seminar also deals with more general translation techniques when writing for readers with a potentially limited knowledge of English.
      • Modules can be adapted for more general technical writing courses.
  • Call Centre English
    • Your call center is the business card of your company. Call center employees need to be able to deal with customer enquiries politely and effectively.  This seminar covers :-
      • Telephone techniques and etiquette.
      • Finding a good level of international English.
      • Dealing with difficult situations.
      • Establishing and training telephone procedures and techniques.
      • Establishing a telephone vocabulary for your company’s products and services.
      • Can also be adapted for receptionists/security personnel.
  • Intercultural Communication
    • Same language, but different meanings? How to avoid the most common pitfalls of international business communication. An excellent preparation for those with international contacts.
      Content:

      • Intercultural basics: some theories.
      • Intercultural basics: case studies.
      • Intercultural communication: start with yourself.
      • Intercultural communication: off- duty, socializing, and work-life boundaries.
      • Intercultural communication: vive la difference!
      • Cultural intelligence: what is it and why is it important?
      • Specific cultural cases researched upon request.
  • International Meetings and Negotiations
    • International projects involve meeting with business partners from
      different cultures. This seminar considers how intercultural business partners may communicate differently and shows you how to remain clear, yet courteous.
      Content:

      • International meetings: organizing a meeting: who to invite, how important is the agenda.
      • International meetings: chairing the meeting, keeping things moving on, inviting comments, avoiding problems.
      • International meetings: the language of meetings.
      • International meetings: virtual meetings (teleconferencing, skype etc.).
      • International meetings: the follow up – outcomes, documentation.
      • International negotiations: types of negotiations.
      • International negotiations: setting your own limits.
      • International negotiations: doing your research.
      • International negotiations: the language of negotiations.
      • International negotiations: active listening and clear messages.
      • International negotiations: the cultural element.
      • International negotiations: a long term business relationship?
  • Presentation Coaching
    • Whether for a particular event or to improve your general performance skills, this seminar will help you develop a presentation style which gets your message across effectively.
      Content:

      • General presentation techniques: Making a good opening.
      • General presentation techniques: How to structure your presentation.
      • General presentation techniques: The language(s) of presentations.
      • General presentation techniques: Body language, voice and visuals.
      • General presentation techniques: Finding your own presenting style.
      • General presentation techniques: Dealing with problems.
      • All modules can be adapted to allow experienced presenters to concentrate on particular areas.
      • Giving technical presentations.
      • Culture specific presentation styles.
  • Social English and Task Based Learning – learning by doing
    • What better way to make conversation than when sharing an interest or activity?
      The seminar possibilities are endless, but ideas include:

      • Out and about: a walk in the park.
      • City tours.
      • Factory tours.
      • Cooking and eating together.
      • A trip to the theatre.
      • Social English and TBL seminars are ideally suited as retreats
        http://www.cultimo-kuhstedtermoor.de
  • Technical Writing
    • The key to any business writing is clarity. This seminar teaches you how to write business documents, (including report writing, instruction writing) quickly and effectively.
      Content:

      • The principles of clear, unambiguous writing.
      • Know your audience, know the specifications.
      • Page design and visuals.
      • Revising, editing, proofreading.
      • Translation techniques.
      • Style guide: “do”s and “don’t”s.
      • A company vocabulary can be drawn up and established.

LEADERSHIP COACHING

Combining my executive coaching practice and my knowledge of working within a variety of organisational contexts has enabled me to put together a range of more reflective seminars. These leadership seminars are aimed not only at senior management, but also at anyone proactive in dealing with changing business practice.

These seminars are not intended to teach English, but are conducted in English. Framing thoughts in a second language improves objectivity and can help you to reach new perspectives. Most reflective seminars are designed to last 2 days.

Reflective seminars are ideally suited as retreats http://www.cultimo-kuhstedtermoor.de

Seminars include:

  • Change at Work
    Details: Change is a part of life, and change requires us to adapt, to accept and to make decisions. This seminar deals with understanding change, so that the best balance can be attained within your organization.
    Content:

    • Dealing with change: the situation in your organization.
    • Dealing with change: psychological effects.
    • Dealing with change: structural effects.
    • Dealing with change: conflict and individualism.
    • Change leadership: communicating clearly.
    • Change leadership: building trust.
    • Change leadership: maintaining motivation
    • Perspectives.This seminar is ideal for dealing with particular issues within a company or department.
      Change seminars are ideally suited as retreats http://www.cultimo-kuhstedtermoor.de
  • Cultural Intelligence
    Details: Cultural intelligence is a must when leading an increasingly diverse workforce in an increasingly globalised marketplace.
    Content:

    • What is cultural intelligence?
    • How do I see things?
    • How do others see things?
    • Defining the blend and moving forward.Can be combined with some modules of intercultural communication.
      Cultural intelligence seminars are ideally suited as retreats http://www.cultimo-kuhstedtermoor.de
  • Leadership
    Details: Is a leader the figurehead or the motor of every organization? This seminar examines the nature of leadership and asks if it is a quality for all levels of organization.
    Contents:

    • Some leadership theories.
    • Role models: The qualities of leadership.
    • What leaders do, what leaders say.
    • Power, influence and responsibility.
    • No leaders without followers? Or everyone’s a leader?This seminar is ideal for dealing with particular issues within a company or department.
      Leadership seminars are ideally suited as retreats http://www.cultimo-kuhstedtermoor.de
  • Motivation and Feedback
    Details: Two huge, interconnected fields in the area of communication.
    Contents:

    • Motivation: theories and definitions.
    • Motivation and change.
    • Motivation and communication: how to improve receptivity and maintain motivation.
    • Feedback: how best to give it.
    • Feedback: how best to receive it.This seminar is ideal for dealing with particular issues within a company or department.
      Motivation and feedback seminars are ideally suited as retreats.
      http://www.cultimo-kuhstedtermoor.de

MATERIALS WRITING

Materials writing may be translation, editing in-company literature or drawing up a vocabulary and/or materials for your company.

  • Editing Services
    Details: Editing is language consulting for existing materials. Is the tone appropriate? Has anything been lost in translation? Have all unfortunate connotations been removed?
  • Materials Writing
    Details: Language is a bridge to communication. Whether you need in-company training materials to be written, or in-company reference works (lexica, instructions manuals), I can help establish clear but comprehensive materials.
  • Professional Translations
    Details: English- German, German-English, including technical translations.
    My partner translation company ensures that all work is translated by a specialist and proofread by a native speaker of the target language.http://www.der-englischuebersetzer.de/index.htm
STE 100 Seminars

ASD-STE 100 Simplified Technical English – a controlled language for writing technical documentations Issue 6 of the ASD-STE 100 specification is now available (January 2013) and my seminar has been updated accordingly.

STE 100 is a simplified technical language necessary for writers of documentation in the aviation and defense industries. The principles of writing unambiguous technical instructions are also relevant to other industrial fields, such as engineering and electronics.

My seminar also deals with more general translation techniques when writing for readers with a potentially limited knowledge of English. Please contact me for details of STE 100 seminars in your company.

Presentations Seminars – Seminar modules for effective presentations

Giving presentations in English can be nerve-wracking even for experienced presenters. Research has shown that the presenter can win or lose the audience’s attention within the first three minutes of speaking. It is therefore vital that the presenter feels comfortable enough to present effectively.

Would you like more information?

For full details of the range of courses and seminars I can provide please contact me.